Last Updated: July 2026

At NOTVIX, we work hard to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During sales, holidays, or periods of high demand, processing may take slightly longer.

Estimated Delivery Times

Estimated shipping times after processing:

• United States: 5–12 business days
• Canada: 7–15 business days
• United Kingdom: 6–14 business days
• Australia and New Zealand: 7–15 business days
• Europe: 7–16 business days
• Other international destinations: 10–20 business days

Delivery estimates are not guaranteed and may vary due to customs clearance, local courier delays, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are displayed at checkout before payment is completed.

Promotional free shipping may be available for selected products, order values, or destinations.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take 2–5 business days to appear after the shipping confirmation is sent.

Multiple Packages

Orders containing multiple products may be shipped separately to help deliver items faster.

You may receive more than one tracking number, and packages may arrive on different days. You will not be charged additional shipping fees for split shipments.

Incorrect Shipping Address

Please review your shipping information carefully before placing an order.

Contact us as soon as possible if your address is incorrect. We will try to update it, but changes cannot be guaranteed once the order has been processed or shipped.

NOTVIX is not responsible for orders delivered to an incorrectly entered address. Additional reshipping fees may apply if a package is returned to us.

Delayed or Lost Packages

Occasional delays may occur due to:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High shipping volumes
• Incomplete or incorrect addresses

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery window, contact our support team so we can investigate.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it:

1. Check around your property, mailbox, reception area, or parcel locker.
2. Ask household members or neighbors.
3. Contact the local delivery carrier.
4. Contact NOTVIX support if the package is still missing.

Claims should be submitted within 7 days of the recorded delivery date.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

Refused or Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender.

Any refund may be reduced by return shipping charges, customs fees, or other costs incurred during the return.

Shipping Restrictions

We currently cannot ship to certain restricted regions, military addresses, or locations that are not supported by our shipping partners.

Availability will be confirmed at checkout.

Contact Us

For shipping questions, please contact:

Email: support@notvix.com
Response time: Within 24 business hours