Return & Refund Policy

Last Updated: July 2026

At NOTVIX, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy from the date your order is delivered.

If you're not satisfied with your purchase for any reason, you may request a return or refund within 30 days.

Eligibility for Returns

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be in its original condition.
• Include all original accessories and packaging.
• Show no signs of misuse, intentional damage, or modification.

For hygiene and safety reasons, items showing excessive wear or damage may not be eligible for a refund.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive:

• A damaged item
• A defective product
• The wrong item

Please contact us within 7 days of delivery and include:

• Your order number
• Photos or videos showing the issue

We'll arrange a replacement or full refund at no additional cost.

How to Start a Return

To begin a return, please contact our support team with:

• Your order number
• The email used for your purchase
• The reason for your return

Once your request is approved, we'll provide return instructions.

Please do not send products back without contacting us first.

Refund Process

After we receive and inspect your returned item:

• You'll receive an email confirming the inspection.
• Approved refunds are processed to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Shipping fees (if applicable) are non-refundable.

Order Cancellation

Orders may be cancelled within 12 hours after purchase.

Once an order has been processed or shipped, it can no longer be cancelled but may still qualify under our Return Policy.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Final sale or clearance items
• Products intentionally damaged by the customer

Exchanges

If you would like a different color or replacement item, please contact our support team.

We'll be happy to assist you with an exchange whenever possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@notvix.com
Response Time: Within 24 business hours

NOTVIX is committed to providing premium products and a worry-free shopping experience. If something isn't right, we'll do our best to make it right.